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Frequently Asked Questions
Shipping and Delivery
For all orders, shipping will be calculated at checkout. Please add your address for a shipping fee calculation.
Yes, we offer worldwide shipping. Shipping costs will apply, and will be added at checkout.
You can expect your order to be fulfilled and shipped out within 2-5 business days of your order. You will receive a shipping confirmation email with tracking information once your order is on its way.
Any orders being shipped internationally or to the USA may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lula Paeva is not responsible for these charges if they are applied, they are the responsibility of the customer. Lula Paeva is not responsible for any delays caused by customs.
When your order has shipped, you will receive an email notification which will include a tracking number and courier you can use to track your shipment.
All international orders are carefully handled, rolled, packaged, and sealed in a tube. We recommend unfolding the package shortly after arrival and framing the artwork to ensure its quality remains intact.
Original pieces are shipped stretched on canvas within Indonesia only.
Refunds, Returns and Exchanges
All prices on the website are in USD and all sales are final. Please be sure to read the description and any size charts provided carefully before ordering.
Unfortunately, all sales and orders are final and we cannot accommodate exchanges or cancellations. Please be sure to read the description and sizes provided carefully before ordering.
Upon receiving your shipment, please inspect your order. If your order is damaged or you receive the wrong artwork please email info@lulapaeva.com with your name, order number, and photos of the damage or wrong artwork and we will be happy to assist you.
In the event that your order shows as delivered but you didn't receive your shipment, please contact the courier and local postal service with the tracking number (shown in your shipping notification) and inquire with them about it first. There's a chance your package is waiting for you to pick up at your nearest post office, however, if they can't find it, contact us at info@lulapaeva.com to see if there's anything else that can be done on our side.
Original Pieces
Oil on canvas
Yes, all artworks come with a certificate of authenticity to verify their provenance and quality.
To ensure the longevity of your oil painting, keep it out of direct sunlight and extreme humidity. Dust it gently with a soft cloth as needed.
Yes, we accept commissions for custom artworks. Please contact us to discuss your ideas and preferences.
Prints
Albatross paper, semi-gloss
Yes. Each print has Lula’s signature on the bottom right of the print.
Prints DO NOT come framed.
You can source many different frame options depending on your budget. Inexpensive frames can be found at IKEA or Amazon.
If you have the budget, you may choose to invest in a custom framing solution for your print which you can include a UV protective glass. You can source this at your local art framing store.
Yes, we periodically offer new prints a few times a year. Sign up for our mailing list below to be notified when they become available.